Amanda Taylor

Professional Portfolio

Flex Engage | Technical Writing

Project Details

  • Client:

    Flex Engage
  • Role:

    Technical Writer
  • Location:

    Pittsburgh
  • Dates:

    2019
  • Services:

    Technical Writing
  • Category:

    Amanda Taylor

Flex Engage | Technical Writing

Flex Engage delivers custom-made transactional messages including digital receipts that reduce churn for brand-driven retailers. Amanda developed and rewrote developer documentation for flexEngage admin integrators. 

In this capacity, Amanda worked directly with the company's main point of contact and performed the following technical writing tasks:

  • Reviewed technical specifications of the company’s software and Point-of-Sale systems
  • Developed structured content based on technical requirements, technical specifications, and customer feedback
  • Revamped existing technical documents to ensure accuracy and readability
  • Ensured technical documentation adhered to standards for quality and style
  • Participated in QA & UAT tests
  • Worked closely with stakeholders to ensure technical documentation met all requirements
Amanda's technical writing background combined with her expertise in software development makes her an ideal candidate for any technical writing job.